Great news! You’ve joined the Idiomatic Affiliate community, have found your unique referral URL, and leads are trickling in.
Finally, a potential translation client calls; he needs to get his documents translated. He starts to ask you many questions: how much does your service cost? When will my document be ready? Are your translations certified?
Panic spreads across your face while you scramble to answer his questions.
“What if I give him the wrong answer?”, you say to yourself.
How to Answer Client Objections
Questions are not a negative thing. In the real world, trick questions generally don’t exist; people need information and reach out to reliable suppliers (you) to quell their doubts.
As a translation service provider — or the provider of anything for that matter — your role is empathize with the buyer and address his concerns. If you satisfactorily answer those questions, you’ve got yourself a new client.
Don’t think you need to know everything. Admitting that you don’t know, but will speak with someone who does and get back in touch with an answer is often enough to win over a client in a very competitive marketplace.
With that said, having basic information is highly important to initially guide your potential client. Our affiliate team has prepared this easily digestible FAQ guide.
Idiomatic Translations FAQ: Your Global Communication Partner
150+ Languages | Certified Accuracy | Fast Turnaround Pricing
Pricing is calculated based on the language type x number of pages
● Per Page: $30 – $40 (specific per-language pricing is found in the translation order form here)
● Example: 5 pages of Spanish translation. Spanish costs $30 per page x 5 pages = $150 in total
Delivery Timeframes
| Page Count | Estimated Delivery |
| 1-4 pages | 2-4 business days |
| 5-8 pages | 3-5 business days |
| 9-12 pages | 5-7 business days |
| 13+ | Contact us for a deadline |
Urgent service is available for expedited delivery depending on page amount and time of order.
Frequently Asked Questions
Q: What types of documents do you translate?
A: We translate a wide range of documents, including:
- Birth certificates and marriage certificates
- Academic transcripts
- Legal contracts and business documents
- Medical records
- Immigration documents
Q: What are the requirements for official document translation?
A: Official documents like birth certificates require meticulous accuracy and may need certification or notarization.
For example, we provide translations accepted by the USCIS (United States Citizenship and Immigration Services), which comes on our company letterhead.
We also provide “sworn translations” for specific countries, such as Spain and the United Arab Emirates.
These translations are done by a translator approved by the corresponding government, and are subsequently stamped with an official seal by that translator.
Q: What’s the difference between certified and notarized translations?
A:
● Certified Translation: We provide a signed statement guaranteeing the translation’s accuracy and completeness. It will come on company letterhead.
● Notarized Translation: A notary public verifies the identity of the person certifying the translation, not the translation itself.
Q: How long does it take to get a document translated?
A: Turnaround time depends on the document’s length, complexity, and the languages involved. See above explanation.
Q: How much do translation services cost?
A: Several factors influence pricing, including document length, complexity, and language pairs. Request a quote for the most accurate estimate.
Q: Can you translate documents for international use?
A: Yes, we can! We’ll handle any necessary legal steps like notarization or apostille certification based on the destination country’s requirements. Please inform us of the intended use and country to ensure your document is accepted.
Q: Do you provide translations for documents to be apostilled?
A: Yes, our services are your one-stop shop for document legalization. We offer certified translation, notarization, and subsequent apostille of your documents — all in one place.
Language and Pricing List
We’ve also included our language list and pricing per language. This is helpful if you’d like to include this information on your translation services landing page.
Leave a Reply